Shipping policy

Last updated: July 20, 2026

This policy explains how orders placed through ovnus.com are processed, shipped, and delivered.

Shipping destinations

We currently ship to eligible addresses within the United States. Available destinations are shown at checkout. A destination is supported only when it is available at checkout and covered by our published shipping and return terms.

Shipping cost

We offer Free Standard Shipping on eligible U.S. orders. Any different charge or optional expedited service will be displayed before payment.

Order processing

Orders are processed and dispatched within 2–5 business days, Monday through Friday, excluding public holidays.

Orders placed after 4:00 PM ET, on weekends, or on public holidays begin processing on the next business day.

Processing time includes order verification, fulfillment, packaging, and transfer of the package to the shipping carrier. Transit time begins after the carrier has accepted the package.

Delayed dispatch

We aim to dispatch all orders within 2–5 business days. If we learn that an order cannot be dispatched by the end of the fifth business day, we will contact the customer by email promptly after we learn of the delay and no later than the end of the fifth business day.

The notice will provide a revised dispatch date when one can reasonably be supported. The customer may either affirmatively agree to the revised dispatch date or cancel the unshipped order for a full refund. If the customer does not affirmatively agree to the delay, we will cancel the unshipped order and issue a full refund to the original payment method.

If we cannot provide a definite revised dispatch date with a reasonable basis, we will explain the reason for the delay, cancel the unshipped order, and issue a full refund to the original payment method.

If we later cannot dispatch the order by the revised date accepted by the customer, we will send another notice before that date. Any further delay requires the customer’s affirmative consent. Otherwise, the order will be canceled and fully refunded.

Required refunds are issued to the original payment method within 5 business days after cancellation. Additional processing time by the customer’s bank or payment provider may apply.

Transit and delivery estimates

Standard transit time is normally 7–20 business days after dispatch.

The total estimated delivery time, including processing and transit, is normally 9–25 business days.

Delivery dates are estimates, not guarantees. Weather, carrier disruptions, seasonal volume, remote locations, customs procedures, incorrect addresses, and events outside our reasonable control may cause delays.

Fulfillment partners and separate packages

Orders may be fulfilled by third-party supplier and logistics partners. Products from one order may ship separately and arrive on different dates. Customers are not charged extra solely because an order is split into multiple packages.

Shipping origin

Products sold by OVNUS are fulfilled by third-party supplier and logistics partners and shipped directly from China to customers in the United States.

Orders containing multiple products may be shipped separately and may arrive on different dates.

Customs duties and import charges

The total amount displayed at checkout, including any taxes calculated at checkout, is the amount charged by OVNUS. Standard shipping is free.

Any customs duties, import taxes, or clearance charges applicable to the shipment are handled by our fulfillment partners or covered by OVNUS.

If a carrier requests an unexpected customs payment, please contact support@ovnus.com before making the payment. We will review the request and, where verified, arrange payment or reimbursement.

Tracking

When tracking is available, it is emailed after dispatch. Please allow up to 72 hours for the carrier’s first scan to appear.

Address changes

Customers are responsible for entering a complete and accurate delivery address. Contact support@ovnus.com immediately if a correction is needed. Changes cannot be guaranteed after fulfillment begins. Reasonable reshipping costs may apply when a package is returned because the customer supplied an incomplete or incorrect address.

Order cancellation

Orders may be canceled for a full refund within 24 hours of placement. To request cancellation, email support@ovnus.com with your order number.

After the 24-hour cancellation window, cancellation is not guaranteed while the order is being processed within our stated processing period.

If the order has not been dispatched within 5 business days, the delayed-dispatch rights described above apply. The customer may agree to a revised dispatch date or cancel the unshipped order for a full refund.

Once the order has been dispatched, it must be handled under our Return & Refund Policy after delivery.

Delayed, lost, or marked-delivered packages

If tracking has not confirmed delivery by the end of the estimated delivery window, contact us at support@ovnus.com with your order number. We may ask you to confirm the delivery address, check with household members or building staff, and cooperate with a carrier investigation.

If tracking shows the package as delivered but you cannot locate it, contact us promptly so we can review the tracking information and open an investigation with the carrier when appropriate.

If the carrier confirms that the shipment is lost, or we cannot locate it within 10 business days after the investigation begins, you may choose either a replacement at no additional cost or a full refund to the original payment method.

Approved refunds are issued within 5 business days. Your bank or payment provider may require additional time to post the refund.