Quick answers to common questions about OVNUS orders.
How do I contact support?
Email support@ovnus.com or leave a voicemail at +1 646 980 6352. Support hours are Monday through Friday, 8:00 AM to 4:00 PM ET, excluding public holidays. We normally respond within one business day.
How long does order processing take?
Orders are normally processed within 2–5 business days.
How long does delivery take?
After dispatch, Standard Shipping normally takes 7–20 business days. Including processing, the estimated total is 9–25 business days.
How much is shipping?
We currently offer Free Standard Shipping on eligible U.S. orders.
How do I track my order?
Tracking is emailed after dispatch when available. Allow up to 72 hours for the carrier’s first scan.